
A: Standard delivery costs $9.95, with delivery in as little as 2 hours. Orders must meet a $29.99 minimum, or a $4.95 service fee will be added.

Q: How much does "Get it faster" delivery cost?


A: "Get it faster" delivery costs $14.95 and arrives in as fast as 30 minutes. With Perks+ delivery costs $4.95.


A: No. Standard pickup is free, with pickup in as little as 2 hours.

Q: How much does "Get it faster" pickup cost?


A: "Get it faster" pickup costs $9.95 and is ready in as fast as 30 minutes. With Perks+ pickup is free.

Q: Is there a minimum order amount for delivery?


A: Yes. Standard delivery orders must meet a $29.99 minimum. If your order total is below $29.99, a $4.95 service fee will be added at checkout.


A: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. You can also pay using your PayPal account, Venmo account, or Hy-Vee gift cards. Plus, learn how to pay online using your 

Q: Why am I required to provide credit card information if I am paying with a Hy-Vee gift card?


A: When using a Hy-Vee gift card, you will need to provide a valid credit card in case your order total exceeds the gift card balance. Your Hy-Vee gift card will always be charged first. If your order total increases due to variable-weight items, special requests, etc., we will charge up to the estimated total to your gift card and any remaining balance to your credit card.


A: We will preauthorize or place a hold on your credit card at the time you check out online. The final charge to your credit card will not happen until your personal shopper has collected all of your items. The final charge typically varies from the original estimated amount online due to variable-weight items, in-store promotions, and substitutions or out-of-stock items.

Q: Do you save my credit card information?


A: It is our top priority to keep your credit card information safe. Please read our 

 to learn about our commitment to protecting your information. To make checkout quicker, we can store a “token” of the most recent card you used. To prevent unauthorized access, we will ask you for your password to authorize future use of your credit card, and your information is encrypted before it is sent over the internet. You may also choose to enter your credit card information each time you place an order.

Q: How do I remove a bank preauthorization hold on a canceled order?


A: Once your order has been canceled, we will reverse the preauthorization to remove it from your account. The timing of this reversal will happen according to your bank’s policy.


A: An account must be created to securely store eligible payment methods for future use. In addition to storing payment methods, creating an account will save shopping preferences and offer personalized suggestions based on your purchases. 

Q: How do I update my account information?

A: Once you are logged in, click “My Profile” on the site menu to access your account settings.

Q: How does Hy-Vee use my account information?

 to learn about our commitment to securing your information.

Q: Can I earn Fuel Saver rewards on my purchases?

A: Yes, you will earn Fuel Saver rewards if you have a Hy-Vee PERKS card linked to your account and make purchases that qualify for Fuel Saver rewards.

Q: I don’t have a Hy-Vee PERKS card. How can I get one?

A: You can enroll in the free Hy-Vee PERKS program online by visiting 

 Once enrolled, you can access your Hy-Vee PERKS card digitally anytime through the Hy-Vee app or website. You also may request to have a physical Hy-Vee PERKS card mailed to your home address 

Q: Why isn’t the site working on my iPhone?

A: Please ensure your browser is not in private browsing mode. This has been known to have adverse effects on your browsing experience. You also may want to check cookie settings on your device:

Go to Settings --> Safari --> Turn off Block All Cookies

Open Safari (to reinitialize your settings)

Reopen the Hy-Vee app, return to the main login screen, and log in

At the top right, tap the three dots and then tap on Settings

Tap Site Settings (toward the bottom) and then Cookies

Open the Hy-Vee app, return to the main login screen, and log in

At the bottom right, open the menu icon, and tap on Settings

Q: Is there a limit on how much I can spend on open-loop prepaid cards?


A: Yes. Purchases of open-loop prepaid cards (prepaid cards not tied to a specific business, like Visa or Mastercard gift cards) are limited to $999.99 per individual, per day, per store (excluding fees). Available in-store only — not sold online.

Q: Are prices online the same as those in store?

A: Prices available online are the same as what you would see in store. However, please note that prices can continue to update before you place your order, even if an item has already been added to your cart. Prices for items you purchase will be locked in when you check out. Please see our 

Q: If I add an item to my cart that’s an approximate weight (like bananas or ground beef), how will I be charged?

A: In your cart, you’ll see an estimated weight and price for items priced by the pound. When we assemble your order, each item will be weighed, and you’ll only pay for the actual weight of the items you purchased.

Q: What happens if the price of an item I ordered changes after I place my order?

A: Prices for items you purchase are locked in at the time of checkout.

Q: Can I add items to my cart throughout the week without placing my order until the end of the week?

A: Yes! One great feature of shopping online is being able to add items to your cart throughout the week and place your order only when you are ready.

Q: What happens if an item changes price after I add it to my cart but before I place my order?

A: The prices of items in your cart will continue to update until you place your order online.

A: Yes! You can browse through coupons online and load them to your account. However, online orders cannot accept paper coupons.

Q: Why can’t I see any discount in my shopping cart for my coupons?

A: Discounts from digital coupons may not be reflected in your shopping cart. However, discounts will be applied when your store fulfills your order. The discounts will be reflected in your final charge. 

Q: What if an item is out of stock? Can I choose whether I’m OK with a substitution on an item-by-item basis?

A: During checkout, you will have the ability to select from three different scenarios if your original item is out of stock. The “best match” selection means your personal shopper will choose an equivalent item for you; the “let me choose” selection means you can choose substitutions per item; and “no substitutions” means we will not select a replacement if your original item is not in stock. You will pay the price of the replacement item, even if you choose your own substitution.

Q: I’m not finding everything I need. Can you help?

A: While we may not be able to fulfill all requests, you may add a special request in the notes for your personal shopper at checkout. Our helpful employees will do their best to find and shop your request with the rest of your order.

Q: Can I add an item to my order after I check out?

A: After you place your order, you can add items to it up to two hours before your scheduled pickup or delivery time. You can add items to your order by navigating to the 

section of your account. Log in to your account, select Purchase History in your account dropdown, then select Add Items to Order. This can only be done on a browser and not the app. 

Q: Can I delete an item from my order after checkout?

A: You are welcome to contact us through the contact information provided in your confirmation email and request that an item be removed from your order. We will make every effort to remove the item from your order, depending on where we are in the fulfillment process.

Q: What if a product is spoiled or less than perfect?

A: Contact us through the contact information provided in your confirmation email. We may issue you a refund, send a new product, or take another corrective action.

Q: Can tobacco be delivered with my online order?


A: We do not deliver tobacco products. At this time, tobacco is only available for purchase in store or via online pickup orders.