Assistance Provided to Local Customers Served by Three Impacted Hy-Vee Stores

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June 10, 2024 | News & Press Releases

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Over the past several weeks, we have listened to community leaders and residents about the impact of our three specific store closures in Cedar Rapids, Waterloo and Davenport. We have been working to implement viable solutions to ease the transition for these communities. Below are several ways we will be helping customers who live near those three stores:

1. Free transportation: Hy-Vee will provide a free shuttle from each impacted store location to the Hy-Vee store where pharmacy prescriptions will be transferred. This will allow customers to get groceries and receive their medications at the Crossroads Hy-Vee in Waterloo, Oakland Road Hy-Vee in Cedar Rapids, and West Locust Hy-Vee in Davenport. Free shuttles will run three days a week from June 24, 2024, through Sept. 1, 2024. (After that, we will reevaluate their use by the community.) Pick up/drop off will occur in the parking lot of each impacted store. The shuttle will run roundtrip as follows:
   
   Mondays:         10 a.m. to 2 p.m. 
   Wednesdays:   5 p.m. to 9 p.m.
   Saturdays:       10 a.m. to 2 p.m.
    
2. Free grocery delivery: Hy-Vee will provide free Aisles Online grocery delivery to residents within a one-mile radius of each store that is closing for up to one year when they sign up for the service. Customers can register for the service today through Sept. 1, 2024, by calling Hy-Vee Customer Care at (800) 772-4098. A computer, smartphone, tablet or iPad, as well as a credit card are needed to sign up for this service. An account will be set up similar to how other delivery services operate. A minimum order of $24.95 will be required when placing a grocery order for free delivery. 
    
3. Continuation of free pharmacy delivery: Hy-Vee will continue to provide free pharmacy delivery to Cedar Rapids, Waterloo and Davenport residents. We have done this for the past several years for all residents in these cities and will continue to do so. Customers are encouraged to visit with our store pharmacy teams if they have additional questions about this service.
    
4. No lease restrictions: Hy-Vee is actively working with landlords to try to fill the spaces at each location so that the property does not stay vacant once we close our store. We are not placing a “use restriction” on any of these three locations.   
    
5. Increased food bank assistance: Hy-Vee is partnering with HACAP in Cedar Rapids, River Bend Food Bank in Davenport and Northeast Iowa Food Bank in Waterloo to fund, supply and staff several food distribution events in July 2024 and August 2024 to help local families in need while school is out for the summer. In Cedar Rapids and Davenport, we will support a mobile food pantry in the parking lot of the First Avenue Hy-Vee and Hy-Vee on Rockingham Road twice a month. Notification for the events will be provided to neighborhoods surrounding each location in late June 2024. In Waterloo, additional protein, like meat and peanut butter, will be donated by Hy-Vee to the food bank to assist families in need since a mobile unit is not available at this location.
    

We value our customers and communities. As a major employer in the area, we remain committed to supporting our local schools, food banks and other nonprofit organizations. It’s what we’ve always done and will continue to do.

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